Very professional & friendly

Reply from Frank Chu

March 9th, 2023 04:13 PM

Hi Christy, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

Very friendly and patient and explained things clearly

Reply from Frank Chu

March 1st, 2023 02:39 PM

Hi Melanie, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

Vivian was very responsive and thorough in clarifying and/or following up with an inquiry. She was very communicative of the process and her availability. She absolutely has the skillset is very professional, yet friendly altogether which made...

Reply from Frank Chu

February 28th, 2023 04:23 PM

Hi Janice, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

Vivian was able to answer all of my questions and concerns. She followed through if any came up. Her communication skills are great and was very informative during the whole process. Thank you for all your help!!!

Reply from Frank Chu

February 26th, 2023 02:05 AM

Hi Ronnie, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

She worked hard and thought outside the box to get things done

Reply from Frank Chu

January 23rd, 2023 04:21 PM

Hi Carla, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

Vivian is extremely knowledgeable about the process and highly responsive to any inquiries made to her by the customer during the entire process. Vivian is great at following up with the customer to meet any deadlines for submission of documents....

Reply from Frank Chu

January 18th, 2023 04:51 PM

Hi Mohsin, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

Timely support, clarity and prompt response

Reply from Frank Chu

January 14th, 2023 01:32 AM

Hi Poonam, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

Vivian was extremely helpful, very knowledgeable, and made this whole buying process a breeze for us. She was very professional throughout.

Reply from Frank Chu

January 13th, 2023 05:07 PM

Hi Tabinda, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from H2Insight...

She was available and had depth of knowledge

Reply from Frank Chu

January 12th, 2023 02:19 AM

Hi Prathmesh, Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another survey from...

Made my first time buying a home, a great experience. I was well informed, and all my questions were answered.

Reply from Frank Chu

December 31st, 2022 02:12 AM

Hi Mark, Happy Holidays! Thank you for taking the time to complete the survey! We greatly appreciate your feedback on Vivian. Good luck with your move and enjoy your beautiful new KB Home! In a few more weeks, you will be receiving another...

Mortgage

Vivian Phung

Mortgage Loan Officer | NMLS # 1597604