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Tommy Burnette

Sr. Loan Officer | NMLS # 2082956

4.87
(91)
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5.0
SFTP
M
Matthew W
Mammoth Lakes, CA
Posted on November 27th, 2023 04:49 PM
Tommy sent me a Macrame Plant Hanger. It was very kind.
Reply from Tommy Burnette
November 27th, 2023 04:55 PM
You're the best, Matt! I'm so glad I was able to help y'all get your new vacation home. I'm excited to visit. Let me know when I can come out. ;)
2.66
SFTP
E
Estella C
Scott, AR
Posted on November 16th, 2023 10:02 PM
Tommy and I had several conversations that ended with me in tears. He is young and I guess I am perhaps a bit "old school". We managed to stumble our way through the awful process of buying a house, and I am eternally grateful for all the work...
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Reply from Tommy Burnette
November 26th, 2023 10:03 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
Encompass
M
Michael V
T/O Little Falls, NJ
Posted on October 9th, 2023 02:41 PM
Very professional and great communication.
Reply from Tommy Burnette
October 9th, 2023 04:34 PM
Thank you very much for your positive feedback, Michael. I'm pleased to hear that you enjoyed the level of professionalism and communication. Your satisfaction is my main priority. Your review makes a huge difference to me. Thank you once again...
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4.66
Encompass
P
Peola F C
Georgetown, KY
Posted on October 7th, 2023 02:28 PM
Tommy always answers my questions
Reply from Tommy Burnette
October 7th, 2023 06:31 PM
I'm glad to hear that you're satisfied with my services, Peola. Your satisfaction is my priority and I'm always ready to answer any questions you might have. Your feedback greatly contributes to my continuous improvement. Thank you for taking...
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5.0
Encompass
L
Laura J H
Manchester, KY
Posted on October 4th, 2023 08:31 PM
Tommy did he went beyond to help us seeing our processor didn't.
Reply from Tommy Burnette
October 4th, 2023 08:46 PM
I'm thrilled to hear your positive feedback, Laura! It's always my aim to go the extra mile to ensure my clients are taken care of. It was a pleasure helping you through this process. Thank you for choosing me and for taking the time to leave...
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5.0
Encompass
K
Karla M S
Lebanon, MO
Posted on October 3rd, 2023 08:13 PM
Very hard working and very smart guy. Friendly and trustworthy I would definitely recommend Tommy Burnette
Reply from Tommy Burnette
October 3rd, 2023 08:35 PM
Karla!!! So happy we got you and your family into a home! I would love to help anyone else you would like to refer to me if they are half as cool as you. :) I hope you enjoy your new home, and I promise I will be taking care of you for the...
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5.0
Encompass
R
Raymond G
Rex, GA
Posted on October 3rd, 2023 05:09 PM
He was very professional
Reply from Tommy Burnette
October 3rd, 2023 05:49 PM
Hey Ray, thanks for rating me 5 stars! I am so sorry we didn't get to do a closing together, but I look forward to serving you and your clients for many deals to come.
5.0
Encompass
M
Michael S W
atus, OK
Posted on October 2nd, 2023 03:00 AM
My whole experience is based on Tommy Burnette. He is the face and voice of NAF to me. He has bent over backwards trying to help me and has been available anytime for me. However he is compensated by this company, it is not enough. Not matter...
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Reply from Tommy Burnette
October 2nd, 2023 02:09 PM
Michael, your kind words and fantastic review truly made my day. I'm thrilled to know that you are satisfied with the service I provide. It's my aim to give my all to ensure a smooth and efficient process for my clients. I appreciate your loyalty...
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5.0
Encompass
K
Kenneth W L
Tilton, IL
Posted on September 30th, 2023 04:41 PM
Tommy was truly honest with me, answered everything I threw at him. He was a very knowledgeable loan officer. I have recommended him to 3 people so far and will continue to tell people about my experience.
Reply from Tommy Burnette
October 2nd, 2023 02:03 PM
Wow Kenneth! I am so incredibly thankful you took the time to give me a 5-star rating even though I have yet to get you into a new home. I am looking forward to taking great care of you, your family, and your friends.
4.0
Encompass
V
Vanessa R
Lebanon, MO
Posted on September 30th, 2023 03:36 PM
There seem to be some miscommunication with the buyer. The buyer either did not follow instructions or they were not conveyed very well? Tommy is very polite and easy for me to talk to. But this one was not the smoothest.
Reply from Tommy Burnette
October 2nd, 2023 02:01 PM
Thank you, Vanessa, for your review and for rating me 4 stars. I'm sorry to hear that you believe there was miscommunication between me and the buyer. I always strive to provide clear, concise instructions and I apologize if this was not your...
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