Tom Pfister

Nancy responded earlier. Ditto to her comments. A great experience with Tom and Theresa. Both were very responsive to questions and provided useful information. Everything went smoothly.

Tom was mostly absent from the process. He was unable to pull our credit scores after multiple attempts. A colleague was able to help. Tom communicated mostly through automated emails that I had to request be turned off. Although he knew he...

The credit pull was very frustrating and last minute requests for more documents was stressful

Tom was sympathetic to our dilemma and immediately took charge to remedy the situation. All this he did with a patient, kind and informative attitude that made us feel confident all would work out. He and Theresa Piper bent over backwards to...

Tom was very responsive when we had concerns and was professional at all times

Good, timely communication. Nice portal to submit documents. No nitpicking from underwriting.

Overall, Tom & Theresa where very responsive. With the exception of communication leading up to the actual Closing (which reflects more on the Title company), I was happy with the entire process.