Sean was super kind and helpful. She walked us through every step and was willing to answer any questions we had. She responded in a timely manner and always kept us informed. Sean is exceptional and deserves a promotion for her outstanding...

Reply from Sean Mattingly

September 20th, 2023 05:48 PM

Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at ~~**************************~~ or 1-~~************~~.

I received an excellent service and attention, very clear with the information provided. Thank you!

Reply from Sean Mattingly

September 18th, 2023 02:30 PM

Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at ~~**************************~~ or 1-~~************~~.

I would have been given a list of all the imformation that was needed. Not be tod every other day. Someone to talk to. Skip some of the e mails and text.. all in all it was o k. Thanks

Reply from Sean Mattingly

August 1st, 2023 04:17 PM

Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at ~~**************************~~ or 1-~~************~~.

Sean was so helpful and extremely knowledgeable about the whole process. I thought this would be complicated due to an issue we had previously, but everything went smooth because Sean knew exactly how to handle it!

Reply from Sean Mattingly

July 10th, 2023 03:25 PM

Thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to...

Honestly, Sean made the experience great, She was not too aggressively trying to make a sale. She was knowledgeable and responsive to all my questions/concerns. It's always a win when people are polite and professional. Thanks Sean!

Reply from Sean Mattingly

June 19th, 2023 02:39 PM

We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at ~~**************************~~ or 1-~~************~~.

Very efficient process.

Reply from Sean Mattingly

June 6th, 2023 05:05 PM

We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at ~~**************************~~ or 1-~~************~~.

Communication started out great with Sean however, she abruptly stopped communicating with me. I left over 5 messages for her but she never returned any of my calls towards the end of my scheduled closing. It would’ve been great if someone...

Reply from Amerisave Mortgage

May 19th, 2023 08:51 PM

Thank you for sharing your feedback. Your mortgage experience is very important to us and a member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling...

Sean was great and very communicative, however; I did not have a great experience with her colleague, Amanda. My experience with Amanda was the polar opposite of my experience with Sean.

Reply from Amerisave Mortgage

May 15th, 2023 09:05 PM

We are thrilled to hear that Sean provided you with top-notch service! However, we apologize that the experience with your processor did not match. Please expect to hear from someone from our Customer Care Team shortly to further discuss your...

Answering emails and phone calls. Halfway through the process I just couldn’t get a hold of her at all. I had to go through her upper management and the loan processor James Crumley. This lack of communication almost caused us to not close...

Reply from Amerisave Mortgage

May 15th, 2023 08:39 PM

Your feedback regarding your experience is greatly appreciated. Your review does not meet the level of care we strive to provide. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also...

very helpful step by step would useherb again

Mortgage

Sean Mattingly

Loan Originator, NMLS ID# 2283921