Ray was so patient and diligent with me and my application to get a HELOC. He kept me updated, made things easy for me, and was creative when putting my application together to send to underwriting.
Pinned
5.0
N
Nehemiah P
Haughton, LA
Posted on June 29th, 2022 03:31 PM
Ray was very transparent and advocated on our behalf to move things along as quickly as possible.
Pinned
5.0
E
Eric W
Birmingham, AL
Posted on June 8th, 2022 03:53 PM
Ray was awesome and top of things during the entire process.
Pinned
5.0
T
Truman A
Marrero, LA
Posted on November 21st, 2023 03:15 PM
Communication was great answered any questions we had
Reply from Ray Montanez
December 1st, 2023 03:21 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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4.0
A
Amelia T
Miles City, MT
Posted on November 11th, 2023 03:54 PM
Ray was always very helpful with explanations and terminology. Always communicated changes and had our best interests in mind. Fantastic service through the entire process.
Reply from Ray Montanez
November 21st, 2023 03:57 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
M
Morgaine D
Omaha, NE
Posted on November 4th, 2023 02:03 PM
Ray was great! Tracy was extremely unorganized, delayed closing time because she didn’t have everything she needed and tried to get the info from me the day before closing when I could’ve gotten to her sooner if she had just asked sooner. I...
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Reply from Ray Montanez
November 14th, 2023 02:05 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
4.0
D
Darlene S
Haskell, OK
Posted on October 1st, 2023 07:38 PM
Ray was prompt in responding to messages and/or voice mail. He answered our questions, and stuck with us while we fixed issues on our end. He contacted us and helped us restart the process promptly.Communication got a little thin at the end...
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Reply from Ray Montanez
October 11th, 2023 07:53 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
4.66
R
Richard S
Haskell, OK
Posted on September 22nd, 2023 02:49 PM
There seemed to be a communication break down at the very end of the process.
Reply from Ray Montanez
October 2nd, 2023 03:07 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
4.66
A
Amy L
San Angelo, TX
Posted on August 25th, 2023 02:24 AM
Ray communicated every step of the way. He made sure and kept me informed and helped with any obstacle that came up. He has the clients best interest at the forefront throughout the whole process. He was very easy to work with.
5.0
M
Marcelino G I
Posted on August 24th, 2023 01:21 PM
Ray is an exceptional loan officer specializing in VA home loans, and his unparalleled communication skills and profound knowledge were of excellence during the loan process. With a deep understanding of the intricacies of VA loans, Ray goes...