TowneBank Mortgage- Fairfax

Alex is the epitome of professionalism; punctual, reliable, competent and organized. From the first time my husband and I spoke with him on the phone I knew he was different, because of his exuberance. Alex seemed to honestly look forward to...

His commitment to our case with a personal touch

Low rates

Alex went above and beyond in performing his duties as a loan officer. Working with Alex felt like working with a full service provider for everything involved with purchasing a home.

The plesentry, commitment and dedication. Mr. Lee will go the whole 10 yards for you no matter what time of the day it is. His aim is to make sure the client is satisfied, and that what he did. Thank you Mr Lee for a job well done.

More advice on different loan types, more communication and transparency from LO and Processor about required docs, Underwriting conditions should be explicitly stated at once instead of new conditions being added daily, close to clear and...

I was transferred to Gary Zell towards the end of my loan processing. I didn’t work much with him. I worked with another women Alexandra, who was not helpful or professional at all. I was extremely unpleased with the way I was treated. I would...

In overall my experience was ok, but I was nervous when got a message from the TowneBank that my settlement may be delayed a week before the closing date. Even though I had a commitment letter from the TowneBank they start the process again...

I realize my case was unusual in that it was transferred immediately before I closed. However, urgent questions went unanswered, which made me feel unnecessarily panicked. I appreciate all the work behind the scenes that was done, though. Thank...

Better communication