Gahanna, OH

SHE WAS AWESOME

Thanks for everything.

Chenessa was great working with my weird hours. She was always willing to work with my schedule or reschedule based on my needs.

Chenessa and her team were helpful and constantly in communication. I was given any documentation needed quickly.

Better communication. Several times she was hard to get ahold of. Things weren’t explained well. And she preferred text communication instead of email or phone call.

Chanesa her self was great always helpful and had a great attitude:) however I felt passed around a lot dealing with different people ( I understand she probably dosent manage it all just how I was feeling. And was un satisfied with Rebeca...

Describing our home loan experience with Chenessa as great would be an understatement. She was phenomenal. Her communication during the entire process was fantastic. She explained everything and kept us in the loop constantly. She was always...

Chenessa was happy to explain everything I didn’t know about mortgages as a first time homebuyer, and she was incredibly responsive throughout the process, even on nights and weekends. It was a pleasure to work with her.

There was a lot of confusion with Chenessa and her assistant at the beginning of the process. Things such as missing my credit report the first time and sending duplicate paperwork to both of them. I feel this delayed the process and cost me...

Rate did not get locked in when it should have at 3.375 and instead locked in late at 3.75