Consumer Direct

Better communication. Not being rushed during phone calls when I needed clarification. More explanation of the process and expectations since I was a first time mortgage home buyer. The phone call before starting my application went like this...

With this being our first house purchase everything was layed out for us with what we needed and a timeline

Although there were some communication issues and struggles with our specific loan, Sarah pulled through. Sarah is a true asset at First Commonwealth. She will try hard to help customers through the mortgage lending process. She treats her...

Sarah is patient and informed and always pleasant

Anything I needed, it was taken care of. And anything I needed to send Ken would let me know.

Sarah was very helpful, determined, and friendly the entire time and worked with Us to make everything work out just the way we needed it

Working with Sarah made the experience great because of how helpful she was throughout the entire process. She was a pleasure to work with!

Sarah kept us in the loop the entire time and pushed to get the loan to close by the end of the month even though her processor was not in, avoiding a long delay over the Labor Day weekend.

Sarah made everything super easy and did everything very fast. I was really nice to be able to call, ask a question, and regardless of what it was, get an answer on that same call.

Sarah was just great all around and took the time to explain everything multiple times if needed