Rick was very easy to get a hold of and I never felt like I could not contact him which is exactly how you want to communicate with a lender. We were not passed around from one Department to another. Rick handled the whole transaction.
Ronda was absolutely the best and helped us every step of the way. She was always available to answer all of my crazy questions. I would recommend her to every person I know that is needing services.
Reply from Ronda Altschuler
September 24th, 2023 03:20 PM
Hi Cindy!I am deeply grateful for your kind words and high rating! Creating a great customer experience is my top priority, so I'm thrilled to know I was able to assist and answer all your questions. It's customers like you who make my job...
I really appreciate everything that Axia home loans did for us they answered any and every question we had no matter what it was. I have a beautiful home because of Rick Scherer so thank you very much for everything.