Very friendly and knowledgeable staff. Made the process feel pleasant.
5.0
for
Auburn, ME - USA Mortgage
J
Jedediah V
Posted on September 25th, 2023 04:22 PM
Paige and her team were always so easy to work with! Always reachable by email, phone or text. Timely in responses and we’re able to clarify and explain anything along the way. They also are all very friendly and worked very well with both...
I would have liked for information from behind the scenes. I overheard some conversation how much other work you had been doing. I would have appreciated the effort and work your team made to make this happen a lot sooner.
I appreciate your feedback, Sharon. I'm pleased to hear that you found our communication satisfactory. At USA Mortgage, we strive for clear and efficient communication with all our clients. Your rating of 4.16 stars motivates us to keep improving....
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5.0
for
Auburn, ME - USA Mortgage
E
Eric M
Posted on September 19th, 2023 01:17 PM
The entire team was amazing. What made it more challenging was that we were trying to buy a townhouse while still living overseas. This posed many challenges from cell phone communication to time differences, but Karl and team were always willing...
Ease of providing documents and information through the AP. Communication about the loan status through email and the AP. Pleasant people to work with!
Jhanae was amazing an very helpful. I would highly recommend her. I'm honestly going to miss chatting with her
Reply from Jhanae Laplante - USA Mortgage
September 13th, 2023 10:29 PM
I am truly touched by your kind words, Tina. I'm thrilled to hear that you had a positive experience with me. It was a pleasure working with you and assisting you throughout the process. While our chats may be less frequent, please know that...
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5.0
for
Auburn, ME - USA Mortgage
A
Adam R
Posted on September 13th, 2023 02:56 PM
Mike Getz has consistently taken care of our family's needs! His assistance allowed our family to create significant equity in our last home that we were able to use in purchasing a dream house in a difficult market. He shopped our loan for...