There were a couple setbacks this time but all of those were mitigated and ownership taken to resolve quickly. Overall very happy with service from everyone!
Great team patient came across Kevin Jefferson on Shaheed Hill youtube channel for Chenoa program. Due to income limitations on other programs we were able to do this one. Assisant Monique Hudgins was the final push to complete the closing...
Monique stayed with us on the IRS for documentation. When we initially tried we couldn't get any. The payment plan letter take up to 7-10days to arrived. She was able to get the IRS agent to send an efax.?
Omgg…. Kristen was wonderful..I overly love her spirit .she worked after hours to get everything I needed… I love that she checked on me daily throughout the process and after. Kevin was straight forward and did everything he said he would…
The communication of each step was amazing. Not knowing what to expect with my first refi was a bit overwhelming, but the process was seamless as each step what clearly communicated.