I feel that a greater attention to detail by Brooke would be helpful. she frequently asked me to send things I had already sent. Many of the docs were in my portal and some I had already emailed.
Quick and to the point talks through out the process made it pretty easy to get through. Any problems that came up we’re able to be sorted out quickly.
Communication could have been better. Closing could have been sooner if better questions were asked earlier in the process.
Reply from Complaints USA Mortgage
September 27th, 2023 03:14 AM
Thank you for taking the time to review your experience at USA Mortgage. We apologize for the lack of communication and appreciate that you are bringing this to our attention. Your feedback will be used as an opportunity to improve our services...