Return phones and text messages. Provide explanation for delays instead of avoidance. You can give explanations without giving up any private information, by telling the truth and not being evasive. Your manager did that very well.
Ms. Lee was very detailed oriented and straight to the point. She answered all my questions and gave me each detail and each step of the way. Ms. Rochelle is very knowledgeable. She was encouraging when issues arise. Thanks Ms. Lee for everything...
Closing was held up 15 days due to the lender not getting all buyer documents and information before going to underwriting. The closing lasted over 3 hours after being delayed hours because the underwriter still need more information.
Lattice and her team were amazing! Their professionalism and kindness were impeccable. They were detailed and responded quickly. I loved our experience.
Reply from Lattice Hardwick
April 25th, 2023 12:49 PM
It was truly our pleasure Yiorweh... You and your husband worked extremely hard and we were just there to guide and support you. You all have so much life in front of you, I'm excited and happy that we were a small part of your journey. We...
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Reply from Lattice Hardwick
May 2nd, 2023 12:31 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
If the underwriters worked as hard or communicated as well as Aaron things would have been perfect. Instead, they left us homeless for 4 days due to their lack of ability to do their job in a timely manner. Our Jr underwriter was Emily Price....
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Reply from Aaron Rodriguez
May 1st, 2023 12:44 PM
We hope we'll have the opportunity to serve you again and deliver exceptional services.
Aaron did awesome. Great experience up until closing day. I was informed that an appraisal document would keep us from closing as planned. I feel like this was untrue. We rescheduled for the next day. I sat at the law office for four hours....