HECM Team

I strongly disagreed with the appraisal and wanted it to be re-done or adjusted and thought more could have done regarding this issue. As a Realtor I am aware that appraisers work is usually not questioned but this appraiser was wrong and did...

Great communication with Ellen she made it a Breeze for my wife and I

Her attention to detail

During the entire process, I felt our concerns were heard and addressed, and our questions were answered. We never felt any pressure—in fact we both caught Covid early in the process, so we were down for 4-5 days. Steve checked up on us and...

Kept us informed every step of the way.

Ellen made everything easy for us. Making sure we were able to communicate quickly, and provide us with everything necessary to complete this loan in a timely manner. We very much appreciate her assistance.

Everything was clearly explained and they provided all help needed along the way

Even though there were delays due to FHA excessive processing time, the result happened by scheduled closing date.

Very responsive to my questions. Highly knowable..

Ellen was prompt with all questions, she called me back as quick as she was able. She was always pleasant and knew me by name. I would definately recomend her. Thanks again Ellen.