They misspelled my middle name on a lot of the legal paperwork I had to sign (even though I gave them notice they had been misspelling my middle name over a month in advance). The same can be said for my cell phone number.
Reply from Oceana Bansemer
September 17th, 2023 02:37 AM
I'm sorry you did not have a great experience. Nothing is more important than delivering great customer experiences.
4.0
D
Danielle A
Posted on August 8th, 2023 01:30 PM
Oceana was very knowledgeable and patient about explaining the loan process and in answering our many questions. We appreciated Logan drafting up some various mortgage & closing cost scenarios for us, which helped us determine the "highest...
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5.0
T
Terryll L
Eureka, CA
Posted on August 5th, 2023 04:48 PM
It was an easy fast process
Reply from Oceana Bansemer
August 12th, 2023 04:56 PM
Thank you for putting your trust in us! It was our pleasure to assist you throughout the process.
4.33
D
Danielle A
Eureka, CA
Posted on August 3rd, 2023 06:35 PM
Oceana was very knowledgeable and patient about explaining the loan process and in answering our many questions. We appreciated Logan drafting up some various mortgage & closing cost scenarios for us, which helped us determine the "highest...
read more
Reply from Oceana Bansemer
August 10th, 2023 06:37 PM
Thank you for taking the time to leave a review. Please feel free to connect with us for additional feedback on ways we can improve your experience and our services.
5.0
U
Uta W
Arcata, CA
Posted on August 1st, 2023 04:48 PM
Hi Oceana- Thank you again for going above and beyond on our loan application to get everything done on such a tight timeline!
Reply from Oceana Bansemer
August 8th, 2023 04:52 PM
Thank you for your positive feedback. We’re happy to hear that you had a great experience with us.
4.66
A
Alana C
Arcata, CA
Posted on July 19th, 2023 12:21 PM
Everyone was very helpful
4.66
J
Jason C
Hydesville, CA
Posted on July 5th, 2023 02:01 PM
Helpful and clear on what to expect through the whole process.
Reply from Oceana Bansemer
July 12th, 2023 02:17 PM
Thank you for leaving a review. If there is anything that we can do to make sure you are receiving a 5-star experience, please let us know.
5.0
C
Cheri G O
Sutherlin, OR
Posted on June 16th, 2023 02:07 PM
Open communication.
Reply from Oceana Bansemer
June 23rd, 2023 02:10 PM
Thank you for putting your trust in us! It was our pleasure to assist you throughout the process.
5.0
E
Edwin F O
Sutherlin, OR
Posted on June 16th, 2023 02:02 PM
Always there to answer any questions we had. Very professional and polite.
Thank you
Reply from Oceana Bansemer
June 23rd, 2023 02:05 PM
Congratulations on this big life decision! We hope to work with you again in the future.
3.66
F
Franciscus B
Eureka, CA
Posted on June 5th, 2023 02:45 PM
The tail end of the process was confusing and required phone calls from me finding out steps and status.The final video message was premature as it says “you are closed and the house is yours” was true for the mortgage but not for the overall...
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Reply from Oceana Bansemer
June 12th, 2023 02:47 PM
Thank you for your feedback. If there is anything we can do to improve, please let us know.