Norman Stepno

Norman was nice and apologetic about the bad experience, but this was one of the worst and most stressful experiences both myself and my buyers have ever had. The communication was very poor and our closing was delayed multiple times due to...

Quick, great explanations and no surprises.

The friendliness and clear communication were very reassuring. You made mystifying and intimidating experience feel safe and easy. Thank you!

Everyone was professional while being warm and friendly. Our questions were answered promptly, but honestly, we didn't have to ask too many questions because the process was made so plain and easy. The online portal was easy to use and the...

Walked us through entire process. :)

Norm was responsive and answered all questions thoroughly.

Communication was very poor throughout the transaction. Delays were created due to incorrect paperwork being submitted. Duplicate requests from underwriting were frustrating, and requests at the last minute-for example at 4pm on a Friday after...