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Works at New American Funding - Tustin,...
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I think if we had received a printed document outlining the process, it would have been a much better experience. We got caught off guard with a couple of things, like the gift from my brother. We were told by the loan processor to send it...
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Reply from Nina Seng
September 27th, 2023 03:14 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Buyer was not fully approved and funds were not verified. Deal almost fell apart . Part the buyers fault however in the beginning I raised my concern that the buyer was not ready and was told otherwise.
Should have been able to offer more accurate info throughout this process. I believe we were delayed when we did not have to be.
Great communication!
Reply from Nina Seng
September 27th, 2023 03:14 AM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
She always kept me in the loop of things. She also explained things to something that I didn't understand.
She was very helpful in every way.
Reply from Nina Seng
September 27th, 2023 03:14 AM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
Nina was easily accessible and on top of the whole process.
Nina was very patient with me and very clear about what was needed
Nina is professional and responsive. It has been a pleasure to work with her.
The service
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