Victoria, Thank you for your review. I use the feedback in reviews to improve on the service provided to future families purchasing a home. I wish we would have been able to get to the point of issuing a pre-qualification for your home loan but never received satisfactory information to get us there before you made an offer on a home. To respect your privacy, I'll save this discussion for a phone call. I wish you all the best in your endeavors and wish we could have helped on your homeownership journey.