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Works at MNC Laguna (3015)
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Better communication in answering email questions
Reply from Michael Vaverka
September 27th, 2023 03:14 AM
We are sorry that you did not have a 5-Star experience. I would love to know your perspective and help us improve.
It took too long to close. My understanding is that the communication between my loan officer and Spring EQ could have been much better.
Reply from Michael Vaverka
September 27th, 2023 03:14 AM
We hope we'll have the opportunity to serve you again and deliver exceptional services.
Fast. Easy. Reliable.
Reply from Michael Vaverka
September 27th, 2023 03:14 AM
I enjoyed working with you. Thanks for the great feedback.
It was a easy process, fairly quick turnaround.
Reply from Michael Vaverka
September 27th, 2023 03:14 AM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
It was fine. I have no complaints.
Nikki and Travis were beyond helpful! Worked with us to figure out what our best option would be.
Great communication
Great team! Communication is key to closing a deal. - We've used AFN for our last two purchases and I don't see us every using anyone else. Thank you for being on top of everything!
I applied one month. Received nothing but emails for the next 40+ days until the last week before closing. First ween I submitted multiples of the same documents that were uploaded on my profile where I initially applied. Days without response....
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Reply from Bethany MacLachlan
September 27th, 2023 03:14 AM
Aaron, we’re sorry to hear about your recent experience. AFN Prides itself on providing our customers with the best service. If you wish to provide us with more information we will make sure to forward this to our corporate team.
Prompt, timely communication. Worked to find the best solution for my needs and followed up from beginning to end.
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