Kate DeKay

Senior Vice President| NMLS # 87170

Works at New Orleans
Works at New Orleans
New Orleans
  • NMLS # 87170
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Zakeia P
New Orleans, LA
Posted on August 13th, 2022 05:20 PM
This could just be that this is the way business is run these days, but we had A LOT of emails back and forth, many that could have been flushed out with a phone call. I would attempt to call and not get an answer, then get an email instead....
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Reply from Eustis Mortgage
September 27th, 2023 03:14 AM
Thank you for this feedback, as we always welcome suggestions on improvements to the process. We’re happy to know that your overall experience was positive despite some issues in communication. We strive for clear, informative, and proactive...
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Maya T
New Orleans, LA
Posted on May 6th, 2022 09:51 PM
I think you are misleading us by suggesting that we wait on interest rates. We would expect a little more friendly communication with you, especially after the three mortgages. At the very least, we hoped that you would also look out for the...
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Tolga T
New Orleans, LA
Posted on May 2nd, 2022 10:22 PM
Overall I'm happy with Eustis's, fast work and easiness during the closing. That's important so thank you. On the other side, It was a very stressful couple of months with the rapidly rising interest rates. I'm sure it was for you as well,...
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Reply from Eustis Mortgage
September 27th, 2023 03:14 AM
Our goal is to provide you with excellent service, and we understand your frustration with a drastically and quickly shifting market. When previously going this process with our team and receiving 5-star service and advice, we were in a time...
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Andrew D
Charlotte, NC
Posted on April 19th, 2022 07:32 PM
Shannon Pemberton & Chelsea Gonzales are the best.
Samir M
Metairie, LA
Posted on April 19th, 2022 07:28 PM
Kate and Alex were both very responsive and helped get me a favorable rate at a time when rates rose considerably during my 60 day lock. They gave me great advice on when to lock and helped ensure everything closed in a timely fashion.
Eric S
Woodstock, GA
Posted on April 12th, 2022 05:54 PM
Very transparent and professional during the whole process.
Debbie P
Fairview, TN
Posted on April 6th, 2022 01:27 AM
Everything you needed was clear and precise. You made the closing easy.
Clint L
New Orleans, LA
Posted on April 4th, 2022 04:52 PM
Kate was great to work with!
Patricia F
Hot Springs Village, AR
Posted on March 30th, 2022 02:49 PM
Mimi is so informed and on target with ideas. The supporting team were on top of all issues and we had a quick close with appraisals, etc and everyone worked to achieve the timelines and the goals. It could not have been better!
Andrew T
New Orleans, LA
Posted on March 23rd, 2022 04:06 PM
Kate and her team communicated clearly and consistently throughout the entire process. They couldn't have made it any easier for us.
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