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You and your team were always available for our questions and needs.
Jhoana is super friendly and helpful and she made sure to check in on me multiple times to see that I understood the process as best as possible. Thanks Jhoana!
Easy communication
Michelle and her team at USA Mortgage are very professional, courteous, informative and timely in all communication throughout the lending process. We are repeat clients and have referred our friends and family and they have had the same ex
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The knowledge of Jhoana and dedication that was provided to us.
Be more professional . Look at the information given to you instead of constantly asking for the same info and documents repeatedly
Reply from Complaints USA Mortgage
February 17th, 2023 08:00 PM
Dear Blanca,
Thank you for taking the time to share your feedback. We are looking into what happened with your transaction. Please feel free to reach out to complaints@usa-mortgage.com with any additional information. We’re committed to providing excellent customer service.
Jhoana is the real deal! Extremely knowledgeable, always proactive and will go to bat for her clients! She is everything that an experienced mortgage professional should be - and then some! Cannot recommend her enough.
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Everything was communicated to us very well. This process for a home loan was entirely new to us and your team walked us through it comfortably and made the process easy, clear and concise. Thank you!
Son muy atentos
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