J
Works at Auburn, ME - USA Mortgage
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- NMLS# 1712669
- ME: n\a
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5.0
Jhanae was there every step of the way. This is my first time going through the home process. So very thankful for all the help and support from jhanae or I would have been lost.
Reply from Jhanae Laplante - USA Mortgage
November 17th, 2023 02:11 AM
Thank you so much for your kind words, Sharon. I'm glad to hear that you felt supported throughout your home buying process. It was my pleasure to assist you, especially knowing it was your first home. Your satisfaction is top priority, and...
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5.0
Jhanae, she was very knowledgeable and you could see how dedicated she was on making the experience as seamless as possible. Whatever problem there was finding a solution that would benefit the customer to the best of her ability.
Reply from Jhanae Laplante - USA Mortgage
November 9th, 2023 04:38 PM
Thank you so much for your kind words, Laurie. I strive to ensure customers like you receive the best and most seamless service possible. Your satisfaction is my top priority, and I'm glad I was able to find solutions that benefitted you. I...
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4.83
Jhanae was very helpful and did a great job explaining why I needed more documentation than I thought I would need. It did all make sense and all worked out well.
Reply from Jhanae Laplante - USA Mortgage
October 29th, 2023 06:56 AM
I'm delighted to hear that you found our process helpful and clear, Kevin. At USA, we strive to keep our clients informed about each step, and it's great to know that your experience reflects this. Thank you for your understanding about the...
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4.83
Easy process, friendly service from start to finish.
Reply from Jhanae Laplante - USA Mortgage
October 29th, 2023 06:54 AM
I sincerely appreciate your kind words. It brings me joy to know that you found our process easy and the service friendly. Ensuring a smooth journey for our clients is always our main goal at USA. Feel free to reach out for any future needs....
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4.5
Quick communication with detail explaining each step
Reply from Jhanae Laplante - USA Mortgage
October 14th, 2023 02:53 PM
Thank you for your kind words, Keegan. I'm pleased to hear my communication style was advantageous during our process. I strive to ensure each step is clearly explained and understood. Your feedback is truly appreciated and will guide my continued...
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4.16
Communication
Reply from Jhanae Laplante - USA Mortgage
September 21st, 2023 04:17 PM
I appreciate your feedback, Sharon. I'm pleased to hear that you found our communication satisfactory. At USA Mortgage, we strive for clear and efficient communication with all our clients. Your rating of 4.16 stars motivates us to keep improving....
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5.0
Jhanae was amazing an very helpful. I would highly recommend her. I'm honestly going to miss chatting with her
Reply from Jhanae Laplante - USA Mortgage
September 13th, 2023 10:29 PM
I am truly touched by your kind words, Tina. I'm thrilled to hear that you had a positive experience with me. It was a pleasure working with you and assisting you throughout the process. While our chats may be less frequent, please know that...
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5.0
Jhanae was very helpful through the entire process and was easy to work with when things got a little complicated. She was knowledgeable and easy to get ahold of.
5.0
Her quick responsiveness, knowledge, easy availability,
honesty, reliability, clarity gave us peace of mind through the whole process.
5.0
Everything!
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