Mortgage
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- NMLS ID #474088
- Licensed in DC, MD, VA
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James and Tracy were very patient with me and willing to walk me through several scenarios as we bought our new house. They were great to work with. 10 / 10
Pinned
James and his his team made the home buying experience very stress free and helped us in every situation even when we felt like we were asking the world of them.
Pinned
James was very responsive throughout the entire process. There did not seem to be a day or time where I was not able to get the information I needed or ask questions. The rest of the team was also very helpful and responsive during closi
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Pinned
James and Tracy and their entire team were amazing to work with! They were always so quick to respond and to help us navigate any questions or issues that came up. We were operating on an incredibly tight timeline, which was going to requ
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James and Tracy and their entire team were amazing to work with! They were always so quick to respond and to help us navigate any questions or issues that came up. We were operating on an incredibly tight timeline, which was going to requ
... read more
At the end of the day, what matters the most is the rate we received which was the best compared to other lenders. But the difficulty in interacting with the Atlantic Coast Mortgage team James led was frustrating. Communication was not th
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Reply from James Gaudiosi
March 6th, 2023 08:06 PM
Hi Brandon, thank you for sharing your feedback with my team and me. I'm sorry to hear that your experience fell short of your expectations. We understand that clear and timely communication is essential in providing an exceptional client experience, and we apologize for any inconvenience or added stress you might have felt.
Please know that we take your feedback seriously and have shared it with our leadership team to help improve our communication processes moving forward. If you would like to provide any additional information about your experience, please do not hesitate to contact us. We value your opinion and want to ensure that we continue to improve our services.
Once again, we apologize for any frustration or disappointment you may have experienced. We appreciate your honesty and hope that we have the opportunity to provide you with a better experience in the future.
James and team were on top of things every step of the way!
Very happy with our experience!
easy communication, quick replies from team
Answers calls, and comes up with creative loan solutions to get me in a great spot!
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