Jacob Fragoso

Jacob made the process easy and comfortable. He was extremely knowledgeable and always eager to help. All interactions with Jacob were pleasant.

Jacob made it great! He explained things very well, never seemed annoyed by my constant questions and was great at giving advice,.

Jacob has the ability to create trust and although everything was handled through email and telephone, I felt I got to know who Jacob as a person. He is willing to go above and beyond and understands what customers services is and takes it

Clear consistent communication

Accurate updates made this process painless.

Jacob is very knowledgeable and supportive. He is very good at communicating what you need to do to get the most money out of your loan. He called me almost every week to check on my home process.

Jacob had great communication with me and always returned my call. He was very helpful. I would recommend alternative hours for east coast customers.

Jacob was on top of moving everything forward in the process. He is very friendly and helped reassure me. I am so glad I got the chance to work with him.

It wasn't the help or people. It was the overall headache of going through the process

I was a bit nervous at first but Jacob was very friendly, helpful and patient in guiding me throughout the entire process. He is knowledgeable & explained the process. He helped me feel at ease,always responded back right away to any concer