Reply from
Heather NartkerHello Doreen,
I sincerely thank you for sharing your experience, even though your review suggests it was less than perfect. Any experience with NOVA Home Loans that is not perfect is unacceptable. That’s as true for our borrowers as it is for our professional partners like you.
I reviewed our records, and they indicate regular status updates were provided, contingencies were even removed, and the loan closed on time on the agreed upon date. I invite you to reach out to me directly so we can address the specific concerns or events that influenced your scores, and any steps we might take to prevent them from happening again. We look forward to earning your trust, and supporting your business in the future.