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Works at New American Funding - Durham,...
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Erica was so nice and very helpful. Erica made everything easy for me.
Reply from Erica Batts
September 27th, 2023 03:14 AM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Erica is the best I've ever worked with and can't wait to work with her again and I will definitely recommend her to family and friends.
Reply from Erica Batts
August 3rd, 2023 01:46 PM
Thank you so much, Jaylen! I truly appreciate your kind words. It was a pleasure working with you and I'm happy to know that I was able to exceed your expectations. I look forward to working with you again soon. Have a great day!
Erica made sure I understood everything and thoroughly explained what needed to be done, she is the best I've ever worked with.
Reply from Erica Batts
September 27th, 2023 03:14 AM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
I was informed of each step we were taking, the status of our loan, Erica was great ?? getting back to me and answering my questions
Reply from Erica Batts
August 3rd, 2023 01:47 PM
Thank you so much for your kind words and 5 star rating! I'm so glad to hear that I was able to keep you informed throughout the loan process and that I was available to answer all your questions. I'm here to help so please don't hesitate to...
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She was on top of her work and great communication. She was easy to reach and answered questions very quickly. She was a joy to work with
Reply from Erica Batts
August 3rd, 2023 01:52 PM
Thank you so much Leslie! It was an absolute pleasure working with you as well. I'm so happy to hear that my communication and work ethic were up to your standards. Thank you for the kind words and 5 star review!
We thank you Erica!
All of the individuals that we worked with. We truly appreciate all the assistance.
Timely communication
Personable
Goes above & beyond
Reply from Erica Batts
August 3rd, 2023 01:54 PM
Thank you so much for the amazing review, Shaneeka! I'm so glad you experienced timely communication and that I was able to provide a personal touch for you. I'm committed to going above and beyond for all of my customers and I'm glad that...
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Areas of improvements would be receiving more communications on the overall mortgage process including all different loan options available, a deep dive into all metrics and more timely communications during the process on key items prior closing....
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Last minute closing issues but may have been related to closing being scheduled around the Easter holiday.
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