I wasn’t informed about the parameters of the home town heroes loan. I didn’t know that should I refinance for a lower rate I would have to repay it. I still would have gone that route but I think that is something that should be stated upfront....
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Reply from Donny Panasis
September 26th, 2023 05:05 PM
I appreciate your feedback, Lori. Transparency is our top priority, and I apologize if the specifics of the home town heroes loan weren't clear initially. I'll make sure we clarify this point in the future to better serve our clients. Hometown...
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5.0
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James K C
Melbourne, FL
Posted on September 8th, 2023 06:17 PM
Donnie did a great job with communication, came thru on each and every promise. Went well above and beyond to make this a great experience!!!
Reply from Donny Panasis
September 8th, 2023 07:25 PM
Thank you for your positive feedback, Jim! It's always my top priority to provide excellent communication and keep every promise I make. I'm thrilled that I was able to exceed your expectations and make your experience with The Mortgage Firm...
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4.83
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James A A
Cape Canaveral, FL
Posted on August 25th, 2023 02:24 PM
Great communication and efficient processes.
Reply from Donny Panasis
August 25th, 2023 07:43 PM
Thank you, James, for taking the time to leave us a review at The Mortgage Firm. We are delighted to know that you had a positive experience with us and appreciate your kind words about our communication and efficient processes. We look forward...
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5.0
J
Jonathan R H
Melbourne, FL
Posted on July 12th, 2023 12:18 PM
Donny was super helpful in finding a combined home and flood insurance plan that worked for our budget, along with giving proper guidance on how to fill out each document as needed.
Reply from Donny Panasis
September 27th, 2023 03:14 AM
Thank you Jonathan and Courtney for your kind words and the 5-star rating! I'm glad we were able to help you find an insurance plan that worked perfectly. It was my pleasure to provide guidance throughout the process. Hernando sends his "Thank...