Carlos Jaques

The attention and the professionalism of Carlos Jaques. Also, it's great that he is bilingual. That made easier for me to understand all the process. Thank you AFN's team.

Mr Jaques always be pending, respectful and profesional

Carlos was not meeting timelines. And there was not good communication. Also he would say things that should not be said to customers.

Buying a home is too complicated and the process is too tedious. From a client experience it should be smoother and more streamlined. Underwriting has too strict guidelines that are borderline unrealistic. I know this is not an AFN issue but...

I was guided through out whole process. Carlos made things simple for us non business minded folks. Really appreciate the work he put in.

Carlos communicated every detail along the way and moved roadblocks for me, whether they were real or imagined! Thanks Carlos!

Great communication on every step of the process from start to finish, highly recommended!

Personable. Professional, went out of his way to help me in a difficult time of my life, caring, thorough in paper work.

Carlos was very informative and was always there for us answering all our questions. He returned our call as soon as possible and was very supportive.

Carlos kept me updated frequently throughout the loan process. He is always quick to respond and happy to explain things to me whenever I have any questions or I am not understanding something.